One success and one challenge?

I was asked to write several pages about the patient and caregiver perspective of COPD care in the U.S. for a long review paper that will be produced for healthcare professionals and researchers.  They want to know about what works and what doesn't work from your point of view.  

So, what do you want me to tell them?  What is one thing you think works the best about the care you receive and one thing you wish you could change to make your care better?  Lets make sure the patient and caregiver voice is well represented in this important paper!